Privacy Policy

Last updated: October 2026

What we process

We process account and sign-in information, the memories and recordings you upload, personality answers, generated content, conversation history, billing references and requests for support. Please do not send passwords, sign-in codes or payment card details to our assistant.

Your vault and family access

Your presences are private unless you choose to share them. People you invite can access content according to their role. New room conversations are kept separately for each member. Public memorial links show only the material selected for sharing. Anyone with a public sharing link can view that selected material and may save a copy.

Services that process information

ParadiseModern provides authentication, abuse protection, email, AI conversation, voice processing, historical research and call services. Your recordings and the context needed for a conversation are sent to these services to provide the features you request. DigitalOcean provides application, database and media hosting. Stripe processes payments; card details are entered on Stripe's checkout.

Customer assistance and phone calls

The sales and support assistant is automated and is separate from memorial presences. It does not have access to your private vault or memorial conversations. Support requests retain the issue and contact details needed for a response. Phone calls use ParadiseModern's carrier services. The assistant identifies itself and can transfer you to a person. Recording must be disclosed before it is enabled.

Analytics and optional email

Optional public-page analytics is controlled by your analytics choice. Marketing tracking is excluded from private rooms and account pages. We record service events such as sign-in, purchases and support status through ParadiseModern to operate the product. We do not use private memories or grief details for advertising. Optional product emails require a separate choice, and you can withdraw it in your account or through the unsubscribe link.

Deletion and retention

When you request account or presence deletion, access closes while background work removes stored files and voice references. Failed removals remain pending for recovery rather than being reported as complete. Some billing, security, permission and support records may need to be retained separately. Backups are subject to their retention period; removal from active storage does not instantly erase an older backup or copies another person saved.

Contact

You can manage sharing, email preferences and account deletion in your account. For access, correction, export or deletion assistance, write to hello@theirpresence.com.